Epson Inkjet printer doesn’t recognise a new cartridge

Summary: If your Epson inkjet printer has a cartridge not recognised message, try the following steps for Epson printers and ink cartridge not recognised errors.

A printer not recognising a new ink or toner cartridge is one of the most common issues that print owners experience when changing or replacing an empty one, irrespective of what brand printer you have, and this mostly affects people who are replacing compatible, remanufactured, generic or refilled ink cartridges (cartridges not made by the printer manufacturer).

There may be occasions when, after installing a new ink or toner cartridge in your printer, you might see a message on your printer like:

• Your printer says ‘toner is not compatible.‘
• Your printer says ‘printer cartridge not detected,‘ or your printer cannot detect ink.
• A low or empty level of ink and toner is displayed on your computer.
• A message on your printer warning ‘no cartridge installed‘ or ‘cartridge not recognised‘, or words to that effect.